Returns & Policies
RETURNS & EXCHANGES
If you're having second thoughts about your purchase and looking to make a return or exchange, breathe easy. Purchases made within 30 days can be returned or exchanged, subject to the terms and conditions below. For an exchange, please visit your dolly mama boutique in Gig Harbor or online at dollymamaboutique.com. Returns can be made online by mail or in person.
THE FINE PRINT
Product must be unworn and unwashed, with the hang tags attached, if applicable, in original packaging, and accompanied by proof of purchase. Keep in mind some items, like gift cards, face masks, and, except as detailed below, product from final sale and can't be returned or exchanged. Refunds will only be applied to the original form of card payment, to a dolly mama gift card, or in accordance with applicable local laws.
OUR FOOTWEAR POLICY
If you’ve tested out your shoes and they’re not working out, we’re happy to provide a full refund or exchange within 30 days of the original purchase date (shoes must be in the box and accompanied by proof of purchase).
TERMS & CONDITIONS
All returns are handled on a case-by-case basis and ultimately at dolly mama’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 30 days or in the event there’s no proof of purchase, refunds will be applied to a dolly mama gift card or in accordance with applicable local laws.